Refund policy

To cancel an order, simply make an express request to customer service by sending an e-mail to the address:
Once your order has been confirmed, we cannot guarantee that we will be able to block the shipment. In this case, he must refuse to collect the product upon delivery, specifying the reasons on the relevant delivery note. We will give you a refund equal to the purchase cost, once the item is back in stock. In this case, the shipping costs are not refunded and remain the responsibility of the customer.
If it is possible to block the shipment, you will see the confirmation of the cancellation of the order on the "Your Account" page in the "Your previous orders" section.
Please consult the section "Right of withdrawal and exchange conditions" for more detailed information.

The Consumer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 (fourteen) days of delivery of the product / s to the same consumer or to a third party designated by him.
In the case of multiple goods ordered through a single order and delivered separately, the deadline for exercising the right of withdrawal starts from the day on which the consumer, or a third party designated by the same, acquires physical possession of the last good.
The right of withdrawal is excluded in relation to personalized items.
The substantial integrity of the product (s) to be returned is an essential condition for exercising the right of withdrawal.
To exercise the right of withdrawal, the Consumer must follow the following procedure:
Send a written communication to NIO Cocktails S.r.L., using one of the following methods: (i) E-mail (preferably PEC) to; (ii) registered letter with acknowledgment of receipt to Via Tortona 15, 20144 Milan. The communication must contain an explicit declaration of the decision to withdraw from the sales contract with the indication of the identification number of the related order. To meet the withdrawal deadline, it is sufficient that the communication is sent before the expiry of the aforementioned period of 14 (fourteen) days.
Within 48 (forty eight) hours of receiving the communication relating to the exercise of the right of withdrawal, NIO Cocktails will communicate the instructions for returning the products. The costs related to the shipment of the product are to be considered charged to the customer.
Pack the Product (possibly with the original packaging). Using the original packaging will prevent any damage during transport;
Ship the product within 14 (fourteen) days of receiving the return instructions;
NIO Cocktails will refund all sums paid by the Consumer, including initial delivery costs if applicable, within 14 (fourteen) days from the date on which it received the communication relating to the intention to withdraw from the purchase.

The refund will be made using the same payment method used by the consumer for the initial transaction, unless the same consumer has agreed otherwise. In any case, the consumer does not bear any costs for the reimbursement.
The aforementioned withdrawal procedure applies exclusively to purchases made through the website